The legal bit, in plain English
Terms of use
By using this website you agree to these terms. They are written to be read, not to hide anything. If something is unclear, email hello@kendal.io and ask.
What Kendal.io is
Kendal.io measures how AI answer engines name businesses, and helps businesses improve that. Our public AI Visibility Leaderboards report what those engines said for a given market on a given date. They are provided for information.
What the leaderboards are, and are not
- A leaderboard is a point-in-time measurement of what AI engines said on the date shown on the page. AI answers change, so the picture can change.
- It measures visibility in AI answers only. It is not a review or rating of a business's quality, competence or care, and it is not an endorsement or professional recommendation from us.
- The businesses named are reported as a matter of fact: this is who the AI did or did not mention. Being listed, or being ranked in any position, does not imply we have any relationship with that business.
- Our full method, including the engines, the questions and the scoring, is set out on our How we score page.
Corrections
We want the boards to be accurate. If your business is named and something is wrong, or you believe you have been left off in error, email hello@kendal.io. We will check it against the underlying data and correct any genuine error quickly. We do not, however, change a ranking for payment or on request without the data supporting it.
Links to other websites
As a courtesy, we link listed businesses to their own websites. Those sites are not ours and we are not responsible for their content, accuracy or availability. A link is not an endorsement.
No warranty
We work hard to be accurate and we deliberately under-claim rather than over-claim. Even so, the site and the leaderboards are provided "as is", without warranty of any kind. AI systems are imperfect and change often. To the extent the law allows, we are not liable for any loss arising from relying on the information here. Nothing in these terms limits liability that cannot be limited by law.
Using our content
The text, design, data and branding on this site are ours. You are welcome to link to our pages and quote a reasonable amount with credit. Please do not scrape, copy or republish our leaderboards or content wholesale without asking first.
Governing law
These terms are governed by the law of England and Wales, and any dispute falls to the courts of England and Wales.
Changes
We may update these terms from time to time. The current version, with its date, always lives here.